Privacy Policy — Senandung

1. Introduction

Senandung ("we", "us", "our") is a household coordination service provider based in Shah Alam, Selangor, Malaysia. We take the privacy of every individual whose information we handle seriously, and we are committed to protecting personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, how we keep it safe, and what rights you have in relation to your data. It applies to information collected through this website and through our service arrangements.

Questions about this policy can be directed to: [email protected]

2. Data We Collect

Information you provide directly

When you contact us or enquire about our services, we may collect:

Your name and the names of family members relevant to your enquiry
Email address and phone number
Household address and general information about the relative you are enquiring on behalf of
Messages and preferences shared through our contact form or by email

Information collected automatically

When you visit this website, certain technical information is collected automatically, including IP address, browser type, pages visited, and visit duration. This is used solely for website operation and improvement.

Cookies

This website uses cookies. For a full explanation of the cookies we use and how to manage them, please see our Cookie Policy.

3. How We Use Your Information

We use personal information for the following purposes:

To respond to your enquiry and discuss services with you
To set up and manage a service arrangement if you proceed with one
To send written coordination plans, summaries, and updates relevant to your arrangement
To contact you for the quarterly reviews that are part of our service process
To comply with legal obligations under Malaysian law

We do not use your information for unsolicited marketing. If you wish to receive general updates from Senandung, you may opt in separately — and you may withdraw that opt-in at any time.

Legal basis for processing

Processing is conducted under the PDPA 2010 on the basis of consent (for enquiries and opt-in communications), contractual necessity (for active service arrangements), and legitimate interest (for website analytics and security).

4. Data Retention

We retain enquiry information for up to 12 months after the last contact. For active service arrangements, coordination records are retained for the duration of the arrangement and for 24 months following its conclusion. Analytics data is retained for a maximum of 26 months.

5. Data Sharing

We do not sell personal information to third parties. We may share information in the following limited circumstances:

With service providers who assist in operating this website (e.g. hosting providers), under data processing agreements
Where required by Malaysian law or in response to lawful requests from authorities
With delivery or household service providers strictly as needed to fulfil a coordination arrangement, with your knowledge

6. Data Security

We apply reasonable technical and organisational measures to protect personal information from unauthorised access, loss, or misuse. These include access controls, secure data storage, and staff awareness of data handling obligations.

In the event of a data breach affecting your personal information, we will notify you and the relevant authorities in accordance with the PDPA 2010.

7. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Withdraw consent to processing at any time (noting this may affect our ability to provide services)
Request that we cease processing your data for direct marketing purposes
Lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have not been respected

To exercise any of these rights, please contact us at [email protected] or write to us at: No. 84, Jalan Wawasan, 40150 Shah Alam, Selangor, Malaysia.

8. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their individual privacy policies.

9. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We recommend reviewing this policy periodically. Continued use of our website or services after an update constitutes acceptance of the revised policy.

11. Contact for Data Enquiries

For any questions or requests relating to personal data, please contact:

Email: [email protected]
Address: No. 84, Jalan Wawasan, 40150 Shah Alam, Selangor, Malaysia
Phone: +60 13-109 0419